I’ve a Hp 895cxi printer that blinks orange in the ink cartridge mode and all the inks are filled. ?
even if I shut it off and back on again it returns to that mode
Answer:
These lights appear when the printer hardware or software has detected a problem with the installation of a print cartridge. This problem may be the result of an incomplete connection between the copper strip cartridge contacts and the contacts in the cradle assembly.
Troubleshooting steps
1.
Click Cancel Print to cancel printing.
2.
Remove both ink cartridges.
3.
Verify that the part numbers are correct. List of printers with their corresponding cartridge part numbers.
4.
Ensure that the cartridge isn’t past the end of the warranty date. After the warranty period is over, electrical connections in the cartridge might start to fail and cause the error message.
The end of warranty date is found in a YYYY/MM/DD format on the print cartridge as indicated below. If the cartridges are past the warranty date, replace them. If the cartridges are within the warranty period, continue on to the next step.
5.
Unplug the electrical power to the HP Deskjet 800 series printer.
6.
Clean the contacts on the cartridge and on the cartridge cradles in the HP Deskjet 800 series printer.
Cleaning the Cartridge Contacts
To clean the contacts on a cartridge, follow the instructions below.
CAUTION: Do not wipe the nozzle end of the cartridge or touch the nozzle plate. The contacts can be damaged if too much pressure is applied.
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Use a clean, dry, soft, lint-free cloth.
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Locate the copper-colored circuitry strip on the back of the cartridge.
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Using an upward motion from the nozzle end to the top of the cartridge, wipe the copper-colored strip once with the dry cloth. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only one time.
Cleaning the Cradle Contacts
To clean the contacts in the print cartridge cradles, follow the instructions below.
CAUTION: Do not wipe the printer contacts with anything. They have the ability to be damaged or bent if too much pressure is applied in a wiping process.
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The contacts are the copper colored dots or pins located at the back of the cartridge cradles. Carefully inspect them for fibers or contamination.
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If any debris is attached to the contacts within the cradle, remove it by gently pulling it off.
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If the cradle contacts show noticeable damage, contact HP Customer Care using the number that’s listed in the printer's User's Guide, or follow the links at the end of this document.
1.
Reconnect the electrical power to the printer.
2.
Put the cartridges in the printer by pushing each cartridge down firmly into its cradle slot.
3.
Verify that the color cartridge is on the left and the black cartridge is on the right.
4.
Close the print cartridge latch, and close the printer's top cover. The cartridges will return to their home position on the right side of the printer, and the resume light will stop flashing.
5.
Try printing again to see if the error message appears.
NOTE: The align cartridge screen will appear after the cartridges are reinstalled. Follow the instructions provided on the screen to align the cartridges. This message appears any time a cartridge is inserted in the printer.
6.
If the message still appears, replace the cartridge with a new one. The part numbers are listed in the table below:
7.
If the cartridge is within the warranty period, and the error message still occurs after completing the troubleshooting steps, contact the retailer where the cartridge was purchased, or contact HP Customer Care to request a replacement. The HP Customer Care phone is located in the printer’s Owners Manual or the phone number can be located at HP Customer Care on the internet.
Answer:
You have a cartridge error, you’ll need to replace the cartridge.
The electronics on those bad boys do degrade over time and if you have been refilling there’s a good chance the process has damaged the cartridge.
Just replace the cartirdge and you will be fine.