Nov 06
I have an hp Photosmart printer. Although I just replaced the cartridge, the ink levels haven’t changed. The hp chat person said it was a software problem and it wouldn’t affect the print quality (but didn’t solve the problem). Is there any way to fix the ink levels? Thanks.
Answer:
Your printer may not recognize the correct ink levels because it is holding the memory from the previously used cartridges. However, a printer reset should resolve the recognition problem. To reset your printer please follow these instructions: • Remove ALL cartridges • Turn off printer • Unplug the printer from the power source for a full 5 minutes • Reverse steps. Plug back in, turn on printer and install all cartridges